Eastman Credit Union: 1000 customers impacted by card fraud activity


UNION ARE ON ALERT AFTER AROUND A THOUSAND CUSTOMERS HAVE HAD THEIR INFORMATION COMPROMISED.. THIS IS NEWS CHANNEL 11 AT 5 I’M JOSH SMITH.. I’M SARA DIAMOND.. EASTMAN CREDIT UNION POSTED THIS SECURITY ALERT ON ITS WEBSITE SAYING AN INCREASED LEVEL OF CARD FRAUD RELATED TO CARD SKIMMERS WHICH MAY HAVE BEEN PLACED AT LOCAL GAS PUMPS PROMPTED THE ALERT. THAT ALERT CAME ONE DAY AFTER BRISTOL VIRGINIA POLICE ANNOUNCED THE ARRESTS OF TWO SUSPECTS ACCUSED OF PUTTING SKIMMERS ON GAS PUMPS. INVESTIGATORS SAID THE TWO ARE SUSPECTED OF COVERING PLACES BETWEEN KNOXVILLE AND WASHINGTON COUNTY, VIRGINIA. NEWS CHANNEL 11’S JUSTIN SOTO JOINS US FROM OUR KINGSPORT NEWSROOM TONIGHT — JUSTIN YOU SPOKE WITH BOTH THE CREDIT UNION AND A VICTIM TODAY — WHAT DID YOU FIND OUT? EASTMAN CREDIT UNION EXECUTIVES TELLING ME LATE TODAY THAT AROUND 1- THOUSAND CUSTOMERS WERE IMPACTED BY CARD FRAUD AT E-C-U ATMS. THEY’RE WORKING WITH LOCAL POLICE TO GET TO THE BOTTOM OF HOW THIS HAPPENED. I’M TOLD FRAUD OF THIS MAGNITUDE AT E-C-U HAS NEVER HAPPENED BEFORE. SOT 13 “THE FRAUD ITSELF TOOK PLACE AT ATMS SO THEY USED DEBIT CARD INFORMATION THAT THEY OBTAINED SOMEWHERE.” THE QUESTION EASTMAN CREDIT UNION EXECUTIVES ARE STILL TRYING TO ANSWER IS HOW CARD INFORMATION GOT IN THE HANDS OF CRIMINALS. SOT 14 “WE’VE BEEN IN CONTACT WITH LOCAL AUTHORITIES TO HELP US INVESTIGATE THIS.” SOT 15 “WE STARTED YESTERDAY MORNING TO OPEN FRAUD CASES AND PROVIDE CREDIT BACK TO OUR MEMBERS.” E-C-U ACTING QUICKLY SAYING MEMBERS ARE COVERED AND SHOULD SEE NO FINANCIAL IMPACT AS A RESULT. SOT 15 “WE STARTED YESTERDAY MORNING TO OPEN FRAUD CASES AND PROVIDE CREDIT BACK TO OUR MEMBERS.” MEMBERS LIKE JESSI ODOM WHO FILED A REPORT WITH JOHNSON CITY POLICE. SOT 11 “WHOEVER GOT MY INFORMATION. THEY WITHDREW FROM AN ATM IN JOHNSON CITY.” 16:57:19 SOT 6 “I WAS LIVID. I WAS ABSOLUTELY MAD BECAUSE THAT’S AN INVASION OF YOUR MONEY AND WHAT YOU WORK HARD FOR.” 16:57:35 SOT 7 “I WAS LIKE IN THE NEGATIVE 400 SOMEODD DOLLARS.” ODUM IS FROM KINGSPORT AND VISITED HER LOCAL BRANCH MONDAY MORNING. WHAT ECU SAID: SOT 10 “THEY JUST THAT THEY HAD BEEN DEALING WITH THIS MOST OF THE MORNING. I HAVE A COUPLE OF FRIENDS THAT HAVE EASTMAN CREDIT ACCOUNTS AND THEY ALL HAD SIMILAR ISSUES.” SOT 9 “I COULD NOT ASK FOR ANYTHING BETTER, THEY WERE MORE THAN HELPFUL, QUICK ON THE SPOT. THEY EVEN CALLED ME YESTERDAY BECAUSE THEY PICKED UP THE FRAUDULENT CHARGE.” ODUM NOW HAS A MESSAGE TO OTHERS ALTHOUGH SHE’S VIGILANT OF THINGS OUT OF PLACE. SOT 12 “JUST BE A LITTLE BIT MORE CAUTIOUS, CHECK OUT THE ATMS TO SEE IF THERE’S ANYTHING ON THERE. BUT LIKE I SAID, I LOOKED FOR THEM AND COULDN’T FIND IT.” E-C-U IS OFFERING TIPS TO CUSTOMERS TONIGHT INCLUDING TO REPORT ANY SUSPICIOUS ACTIVITY TO THEM, NEVER SHARE YOUR PIN OR PASSWORD WITH OTHERS, AND KEEP YOUR CONTACT INFORMATION UP TO DATE. KINGSPORT POLICE TELLING ME THEY’RE INVESTIGATING MULTIPLE CASES OF CARD FRAUD BOTH INSIDE AND OUTSIDE OF E-C-U. SOME INVOLVE SKIMMERS. REPORTING LIVE IN THE KINGSPORT NEWSROOM I’M JUSTIN SOTO NEWS CHANNEL 11 IN YOUR CORNER. THERE ARE SEVERAL REPORTS AROUND THE REGION OF “SKIMMERS” BEING USED AT GAS PUMPS — ALLOWING CRIMINALS TO STEAL CARD INFORMATION. THE FEDERAL TRADE COMMISSIONS WEBSITE HAS TIPS TO AVOID SKIMMERS, INCLUDING MAKING SURE THE LABEL ON THE GAS PUMP PANEL ISN’T CUT OR BROKEN. WIGGLE THE CARD READER BEFORE INSERTING YOUR CARD — IF IT MOVES REPORT IT TO THE ATTENDANT AND USE A DIFFERENT PUMP. THEY ALSO SUGGEST USING CREDIT INSTEAD OF DEBT, TO AVOID GIVING AWAY YOUR PIN NUMBER. FOR MORE TIPS ON HOW TO KEEP YOUR INFORMATION SAFE, GO TO OUR WEBSITE WJHL DOT COM.

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