Man’s Social Security number shows up as balance due on student loan statement


ARE PAYING OFF STUDENT LOANS.>>BY WOKE UP IN THE MORNING AND
I WAS LIKE, WHAT IN THE WORLD?>>YEARS AFTER GRADUATING FROM
UW-MILWAUKEE, ROBERT THEIS, LIKE
MANY PEOPLE, IS STILL PAYING OFF
A STUDENT LOAN.>>IT SAYS, PAYOFF AMOUNT. I WAS LIKE, WAIT A MINUTE.>>BUT HE WAS BLIND-SIDED BY
WHAT HE SUDDENLY SAW ON HIS LOAN
STATEMENT. YOU SCROLLED DOWN TO SEE THE
BALANCE.>>CORRECT.>>AND YOU SAW?>>$3.9 MILLION, AND I ALMOST
HAD A HEART ATTACK.>>NEARLY $4 MILLION DOLLARS
DUE. HE THOUGHT IT WAS JUST A TYPO,
UNTIL HE NOTICED THE NUMBER
LOOKED FAMILIAR.>>THAT NUMBER WAS MY SOCIAL
SECURITY NUMBER. THAT’S WHY WE’RE NOT SHOWING IT
.
IT WAS HIS SOCIAL SECURITY
NUMBER ON THE BALANCE LINE OF
ALL HIS LOAN DOCUMENTS FOR
ANYONE TO SEE. AND NOW THERE’S ANOTHER TWIST. THE UNIVERSITY CONTACTED THE
LOAN COMPANY AND ROBERT SAYS HE
WAS ASSURED THAT THE PROBLEM
WOULD BE CORRECTED, AND THAT IT
WAS AN ISOLATED CASE. BUT THAT’S NOT THE WHOLE STORY. 12 NEWS LEARNED THAT THE FEDERAL
GOVERNMENT’S CONSUMER FINANCIAL
PROTECTION BUREAU LAUNCHED AN
INVESTIGATION INTO HEARTLAND
ECSI, THE PENNSYLVANIA COMPANY
THAT PROCESSED ROBERT’S LOAN FOLLOWING SCORES OF CONSUMER
COMPLAINTS.>>I NEED TO SPEAK WITH SOMEONE
FROM HEARTLAND ECSI.>>AFTER REPEATED ATTEMPTS TO
REACH THE COMPANY, A CREW FROM
OUR SISTER STATION IN PITTSBURGH
WENT TO ITS HEADQUARTERS.>>SOMEONE WILL BE WITH YOU IN A
MINUTE.>>THEY WERE TOLD A COMPANY REP
WOULD MEET WITH THEM, BUT
INSTEAD IT WAS THE POLICE WHO
SHOWED UP.>>I DON’T KNOW WHY THEY DIDN’T
JUST COME DOWN AND TALK TO YOU
ALL, BUT THEY DIDN’T WANT YOU
HERE.>>$4 MILLION.>>MEANWHILE, AFTER SEVERAL
MONTHS, ROBERT’S LOAN BALANCE
WAS FINALLY CORRECTED, BUT HE’S
STILL PAYING A PRICE FOR HAVING
WHAT LOOKED LIKE A $4 MILLION
DEBT.>>CREDIT CARDS LEFT AND RIGHT
WERE BEING CANCELLED. I STARTED GETTING ALL THESE
SERIOUS DELINQUENCY AND
COLLECTION NOTICES AND I LIKE
AM WAIT, WHAT?>>AND AS HE CONTINUES TO WORK
TO CORRECT HIS CREDIT RECORD,
HE’S PLEASED TO LEARN ABOUT THE
FEDERAL INVESTIGATION INTO THE
COMPANY.>>I’M JUST GLAD TO SEE
SOMEBODY’S HOLDING THEM
ACCOUNTABLE.>>HEARTLAND ECSI IS ONE OF THE
NATION’S BIGGEST STUDENT LOAN
COMPANIES. IT’S NOW APPEALING AND TRYING TO
HALT THAT FEDERAL INVESTIGATION,
.
JOYCE: UWM STILL USES THIS
COMPANY. HAVE THERE BEEN ANY MORE
PROBLEMS HERE?>>THE UNIVERSITY DOES STI
CONTRACT WITH THE COMPANY AND
THEY TELL US THE

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